Customer Service

About Our Art:
All of our paintings are originals. Beginning in 1991, we personally selected and purchased them on our numerous trips to Vietnam. The artists come from all over Vietnam, especially Hanoi, Ho Chi Minh City (Saigon), Nha Trang, Dalat, Hue, Hoi An and Ha Bac province, just north of Hanoi.

Painting material varies depending on which part of the country the artist is located. Most of them paint in gouache, on cardboard, do paper or newspaper.

The artwork is sold unframed and is shipped flat.

Ordering Information:
Our new shopping cart makes online shopping convenient. We accept American Express, MasterCard and Visa credit cards online. We use state of the art SSL security technology with digital certificate provided by VeriSign. If you feel more comfortable contacting us by fax, our fax number is (415) 921-3432 or would like to make payment by check or money order, our mailing address is:

ThingsAsian
3230 Scott Street
San Francisco, CA 94123
USA
Email: orders@thingsasian.com

Shipping:
Orders for original art work are shipped (packaged flat) by Federal Express. We pay the shipping for U.S. delivery. For international orders, please contact us for a quote on additional shipping charges.

Other items are usually shipped by U.S. Post Office Priority Mail unless otherwise requested (there may be additional cost). For international orders, please contact us for a quote on additional shipping charges.

International Orders:
Payment is by credit card (American Express, MasterCard or Visa) or by wire transfer in US$. The buyer is responsible for actual shipping, plus all insurance, duties and tariffs. Once your order is received, we will contact you with the exact shipping charges.

Our Return Policy:
If you don't like the painting you purchased for any reason, you can return it to us within two weeks of the date of receipt. Please call us and we will arrange to have it picked up at our cost. After we receive the artwork back and make sure it is in its original condition, we will refund your purchase price less the original shipping cost.